At Frankly Natural, we are committed to ensuring a smooth and timely delivery of your order. Please review our shipping policy for important details regarding processing, shipping times, and order cancellations.
Order Processing & Shipping Timeframes
Once you place an order, please allow 3 – 7 business days for processing and production before your order is shipped. Processing times may vary based on order volume, product availability, and other factors.
Estimated Shipping Times:
- United States: 5 – 20 business days
- International: 17 – 45 business days
Shipping times may vary depending on the location, shipping carrier, and other external factors. We work with multiple fulfillment centers, so your order may be shipped from different locations depending on availability.
Delays & External Factors
While we strive to ensure timely delivery, certain factors may affect shipping times, including but not limited to:
- Weather conditions and natural disasters
- Public holidays and peak shipping seasons
- Customs clearance for international orders
- Carrier delays beyond our control
Please note that exact delivery dates cannot be guaranteed, as shipping timelines are managed by third-party carriers.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, which you can use to monitor the status of your package. Please allow up to 48 hours for tracking updates to appear in the system.
Order Cancellations
We understand that plans may change. If you need to cancel your order, you may do so within 24 hours of placing the order for a full cancellation without any penalties.
To request a cancellation, please contact us via email at orders@franklynatural.com with the subject line "Order Cancellation Request". If your order has already been processed or shipped, we may not be able to cancel it. In such cases, please refer to our Return & Refund Policy for further assistance.
Lost or Stolen Packages
Frankly Natural is not responsible for lost, stolen, or delayed packages once they have been shipped. If your package has not arrived within the estimated time frame, please first check the tracking details. If you need further assistance, contact the shipping carrier or email us at orders@franklynatural.com, and we will do our best to help.
Contact Us
If you have any questions about our shipping policy, please reach out to our support team at orders@franklynatural.com or visit our Contact Us page.