When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We have a 30-day return policy, which means you have 30 days to return your product if you are not satisfied with our product.

To start a return, you can contact us at orders@franklynatural.com. Include in the email some pictures, the order # and the reason why you want the refund.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We offer shipping to the following countries

Canada

United States

United Arab Emirates

United Kingdom

Spain

Australia

Japan

China

Shipping fees varies for each region and changes daily. please us to get a quotation for a shipping rate to your country. We are working diligently to install automatic rate widget to automate the process.

IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS

Frankly Natural cannot be held responsible for any local laws or regulations that may result in your country's Customs applying additional costs, such as taxes, duties, or other fees, to your order. We are also not liable for any seized products or delays caused by Customs clearance processes. However, most international shipments arrive without any issues or delays, and additional fees are very rarely applied.

If additional fees do apply, your local Customs office will contact you directly with further instructions. By placing an order with Frankly Natural, you agree to these shipping policies.

Frankly Natural reserves the right to modify these policies at any time and retains the discretion to refuse service to any customer.

Please email us for any concerns at orders@franklynatural.com